Our client is a successful Lloyd’s of London syndicate and part of a long-established mutual insurance business. They provide their clients with specialist knowledge, continuity and security across many classes of business from crop reinsurance through to marine, casualty and other speciality risks.

Having outgrown their longstanding home in Gracechurch Street, our client wanted a new, larger space in the City of London designed as a Destination Workplace; an agile hub where staff can collaborate and wellbeing is front of mind.

Unum is a global insurance business who protect almost 1.4 million people in the UK and 37 of the top FTSE 100 companies. The client required a comprehensive review of its operating model, departmental adjacencies and space utilisation which could then be developed into an Activity Based Working model. The in-situ project had to be delivered by moving entire floors of staff elsewhere in the property as the phases of the project progressed.

Our Time Utilisation Study revealed that formal meeting rooms averaged 40% occupancy whilst a central zone intended for staff collaboration peaked at 18% occupancy. We quickly developed a design recommendation where the traditional cellular operating model was discarded in favour of a predominantly Agile-Working model, breaking down departmental barriers and bringing all the internal talent and resources within easy reach of staff. To keep the transition seamless and deliver the change management successfully, our client invited us to project manage the entire process to completion.